Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused in its original packaging. You’ll also need to include your receipt or your order number, name, and email address inside the parcel. 

Customers are liable for the cost of returning their order to us. We recommend sending it via tracked mail to ensure it doesn't get lost. We are not responsible for returns that get lost in the postal system. 

Please read the information on allergies and side effects on our website, as we cannot offer a return and refund if side effects are experienced.

Please note that due to the delicate nature of our seeds, extra care must be taken when removing from their backing, otherwise they can dislodge from the adhesive. For issues with application, we recommend using the resources on our website or social channels. We do not accept returns and refunds for issues with application.

Finally, our ear seed kits are for educational use only. We are teaching you the points that are commonly associated with particular conditions but we can not and do not make claims to individual results if you experiment with auriculotherapy with ear seeds. Historically and in studies, with proper placement, ear seeds have been shown to work immediately for certain conditions, and take longer – up to a few weeks with multiple sessions – with others. Ear seeding is a holistic treatment that can support healing but they are not a magic pill. We therefore do not offer returns and refunds if you do not see results from ear seeds.

To start a return, you can contact us via contact@easthealing.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that due to the delicate nature of our seeds, extra care must be taken when removing from their backing, otherwise they can dislodge from the adhesive.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

We do not refund the cost of shipping or the cost of returning your order to us. 

Please remember it can take some time for your bank or credit card company to process and post the refund too.